GETTING SUPPORT DURING A STORM

Winter Tools & Support: Stay Connected and Informed with Capital Services

As winter approaches, Capital Services offers a variety of online tools to make your snow removal experience as seamless and stress-free as possible. With these tools at your fingertips, you can stay informed and ensure your property is cleared efficiently all season long. Here’s an overview of the key resources available to you:

24/7 Dispatch Support:

During snow events, our dedicated dispatch team is available around the clock to assist you. Whether you need to report a City plow, request a follow-up clearing after moving your car, or address a service issue, the Online Support Centre is your fastest way to get help.

Winter Resources:

• Online Dispatch: The quickest way to reach us during snow events for prompt assistance.

• Day After Service: Complimentary follow-up clearings if your car was moved after the storm. Must be booked within 24 hours of the snow event.

• Live GPS Map: Track your tractor in real-time during snow events.

• Damage Reports: Report any property damage or accidents so we can log and resolve them efficiently.

• Employee Shout-Outs: Show appreciation for team members who go above and beyond.

• Client Hub (via Jobber): Easily manage your account, access receipts, and track your service history.

• Service Logs: Access detailed records of seasonal snowfall and service dates, available on request.

Best Way to Contact Us During Storms:

For fast, effective communication during snow events:

• BEST: Use our Online Support Centre for real-time updates and requests.

• EMERGENCY: Call 613-599-4392 for urgent matters.

• Alternative: Email dispatch@capitalservices.ca (Please avoid info@capitalservices.ca during storms).

All of these tools are available via the Online Support Centre and the Capital Snow App, making sure you're always just a tap away from the help you need. Snowbird clients can use the Capital Snowbird App for personalized service updates. Stay connected, stay informed, and enjoy a smooth, snow-free winter season!